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Contact Center & Omnichannel​

The Latest BIG News from AWS, RingCentral, and Salesforce

Contact Center & Omnichannel​

Google Teases New Contact Center Innovations for ChromeOS

CRM & Customer Data Management

New Zoho Desk Updates Blend Human and Artificial Intelligence

CRM & Customer Data Management

Zoom Releases Salesforce App for Zoom Team Chat

Customer Analytics & Intelligence

Oracle Secures Multiple Billion-Dollar Cloud Infrastructure Wins

Contact Center & Omnichannel​

Avaya Estimates a 36.8 Percent YoY Revenue Slump in Q4

Customer Analytics & Intelligence

Salesforce Genie Is Now Natively Available on Tableau

Contact Center & Omnichannel​

8×8 Sells Callstats as Debts Top $500MN

CRM & Customer Data Management

‘Unrest at Salesforce’ Before co-CEO Stepped Down

Customer Analytics & Intelligence

Dialpad Launches a Customer Intelligence Platform

Workforce Engagement Management

Verint Celebrates Two Cloud Megadeals Worth $20MN in Total

Contact Center & Omnichannel​

CCaaS Now Drives Over a Third of Sprinklr’s New Bookings

CRM & Customer Data Management

Slack CEO Announces Departure Days After Salesforce co-CEO

Contact Center & Omnichannel​

Five9 Aims to Create “Fluid Experiences” With Its Latest Innovations

Customer Analytics & Intelligence

Former Five9 CEO Rowan Trollope Moves on With Redis

CRM & Customer Data Management

Salesforce Launches an “Automation Everywhere Bundle”