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Avaya Launches Avaya Customer Experience Services
Uncategorized
Cyara Acquires CentraCX, Gains VoC Capabilities
Contact Center & Omnichannel
Avaya Adds New CFO, Vonage Alum to Its C-Suite
CRM & Customer Data Management
The Latest BIG News from Verint, Salesforce, & SurveyMonkey
Customer Analytics & Intelligence
Gartner: Just 8 Percent of Consumers Used a Chatbot During Their Latest Service Experience
Workforce Engagement Management
IKEA’s Contact Center Agents Become Interior Design Advisors
Momentive Appoints New CEO, Revives the SurveyMonkey Name
Salesforce Announces AI Cloud – with a Lofty Price Tag
Verint Announces Open CCaaS Platform at Verint Engage 23
Oracle Unveils a Generative AI Cloud Service
ServiceNow Adds Generative AI to Its Virtual Agent Solution
Microsoft Releases New Contact Center Use Cases for Copilot
Big CX News from Genesys, NICE, Verint, & Twilio
NICE Offers Its Speech-to-Text API to Contact Centers for Free
AWS Demonstrates How to Augment Lex With Generative AI
New Innovations Added to Adobe Experience Cloud
