Latest News

Event News

Join our Webinar – Plotting Your AI-Powered Contact Centre Strategy

Contact Center & Omnichannel​

Five9 Adds Meera’s Conversational AI Platform

CRM & Customer Data Management

Salesforce Launches Slack GPT

Uncategorized

Medallia Teams Up with Cresta, Expands Five9 and LivePerson Partnerships

Contact Center & Omnichannel​

Avaya Arises from Bankruptcy, CEO Promises “A New Future”

Contact Center & Omnichannel​

Introducing the CX Today Marketplace

Contact Center & Omnichannel​

Big CX News from Microsoft, AWS, and SAP

Customer Analytics & Intelligence

Sisense Appoints a New CEO and COO

Contact Center & Omnichannel​

8×8 Launches New XCaaS Contact Center Capabilities

CRM & Customer Data Management

ServiceNow Becomes the Fastest-Ever Enterprise Software Firm to Break the $2BN Revenue Barrier

Contact Center & Omnichannel​

Teleperformance Proposes Acquisition of Majorel

Workforce Engagement Management

Say Hello to Amazon Connect’s Latest Analytics & Reporting Capabilities

CRM & Customer Data Management

Salesforce Achieves the Highest Annual Revenue Rise in CRM

Contact Center & Omnichannel​

Microsoft Showcases How Copilot Augments Contact Center Experiences

CRM & Customer Data Management

SAP Promises Disruptive Generative AI Innovation

CRM & Customer Data Management

Big CX News from Salesforce, Zoom, and Twilio