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Contact Center & Omnichannel​

Evolve IP Partners with Anywhere365 Group

Customer Analytics & Intelligence

Google to Power “Next Generation” Experiences for H&M

Customer Engagement Platforms

How Is Genesys Building Towards a Better Future?

Uncategorized

Forsta Launches an App to Capture Customer Feedback

Contact Center & Omnichannel​

Twilio Establishes a Presence in Canada

Customer Analytics & Intelligence

New Sentiment Analysis Features for Amazon Connect

Uncategorized

UK Energy Companies’ Customer Service Hits Record Low

Contact Center & Omnichannel​

BIG CX NEWS from Avaya, Zendesk, and Qualtrics

Contact Center & Omnichannel​

SuccessKPI is Now Available on Genesys AppFoundry

Contact Center & Omnichannel​

‘Contact Centres Are Trapped in a Vicious Cycle’

Customer Analytics & Intelligence

Intermedia Launches an AI-powered Analytics Feature

Contact Center & Omnichannel​

Treasure Data Is Now Available on Genesys Premium AppFoundry

Customer Analytics & Intelligence

Salesforce Is Set to Add No-Code Automation Capabilities to MuleSoft

Customer Analytics & Intelligence

Forrester Wave for People-Oriented Text Analytics Platforms 2022 (Q2)

Contact Center & Omnichannel​

Teleperformance UK Partners with PCI Pal

Customer Engagement Platforms

Thoughtworks Acquires Handmade Design