Latest News

Customer Analytics & Intelligence

Cogito Updates its Emotion AI Software

Contact Center & Omnichannel​

Vonage Chosen by Digital Banking Firm to Improve CX

Contact Center & Omnichannel​

Webhelp Acquires Grupo Services

Contact Center & Omnichannel​

‘BYOD Should be Part of Every Contact Centre Offering’

Customer Analytics & Intelligence

EvaluAgent Enters the Conversational Analytics Space

Contact Center & Omnichannel​

‘Many People Still See Conversational AI as Bots’

Customer Analytics & Intelligence

Genesys Unveils a New Customer Journey Analytics Solution

Contact Center & Omnichannel​

Get Set for the European Contact Centre & Customer Service Awards 2022 🏆

Contact Center & Omnichannel​

‘AI Misconceptions are Slowing Down Adoption’ – Talkdesk

Contact Center & Omnichannel​

SuccessKPI and LiveVox Announce Partnership

Customer Analytics & Intelligence

Who Is Leading the Enterprise Intelligent Assistant Space? Opus Research Reveals Its Findings

Workforce Engagement Management

Puzzel Releases a “Smart Chatbot” and New Performance Management Solutions

Customer Analytics & Intelligence

Dialpad Launches a “First Ever” AI Engine to Measure CSAT

Customer Engagement Platforms

Salesforce Partners With TikTok to Expand Its Social Commerce Offerings

Contact Center & Omnichannel​

Talkdesk Announces a New Cloud Customer Service Solution for Retail

Customer Analytics & Intelligence

Tethr Offers a Free Trial of Its Conversation Intelligence Solution