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Contact Center & Omnichannel
Uniphore Adds New Agent Guidance Solutions to its Flagship Platform
Customer Analytics & Intelligence
Veritone Adds New Features to its Synthetic Voice Solution
Workforce Engagement Management
Conversational AI Recruiting Platform Emi Raises $11M
Genesys and Thrive Team Up to Tackle Employee Burnout
Zendesk Terminates $4.1BN Momentive Deal
BIG CX NEWS from Zoom, HubSpot, and Content Guru
Customer Engagement Platforms
AWS Enhances Sports Fan Experiences in Canada
Sabio Secures a Multi-Million Contract Win
Five9 Credits AI Adoption for Record Revenue Growth
Twilio Research: Customers are Receiving Too Many Messages from Brands
CRM & Customer Data Management
SugarCRM Launches SugarOutfitters Software Marketplace
Calabrio Releases a New Self-Scheduling Package
RingCentral Stock Stalls Despite Impressive Growth
HubSpot Invests in Aircall
Vonage Powers Next-Gen Remote Healthcare Services for Visionflex
Voximplant Launches a New NLP Service
