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Contact Center & Omnichannel
Five9 Secures a Record $40+ Million Contract Win
Customer Engagement Platforms
Typeform and Square Partner on Personalisation
Customer Analytics & Intelligence
Microsoft Announces New Customer Journey Orchestration Capabilities
CRM & Customer Data Management
ActiveCampaign Acquires Postmark
Workforce Engagement Management
Salesforce Releases a Developer Platform for Slack
Fast Time to Results Is the Next CX Megatrend, Says Zendesk
Salesforce Ramps Up Its Automation Capabilities
Five9 Teases New Agent Assist Capabilities
Freshworks Releases a Unified CRM for E-Commerce Companies
Qualtrics Launches a New Digital Customer Service Solution
PCI Pal Teams Up with Odigo
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Hot Off the Press 🔥 Our 2022 CX Market Guide Is Now Available
Microsoft Is Preparing to ‘Aggressively’ Innovate in the Contact Center Space
Replicant Closes a $78M Series B Round
Talkdesk Launches a New CX Solution for Financial Services
Avaya Launches a “Ready to Deploy” Virtual Agent
