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Contact Center & Omnichannel
Talkdesk Announces a New Cloud Customer Service Solution for Retail
Customer Analytics & Intelligence
Tethr Offers a Free Trial of Its Conversation Intelligence Solution
LiveVox Now Available on Salesforce AppExchange
Workforce Engagement Management
ServiceNow Acquires Hitch
Zoom Expands Its Genesys Partnership
Uncategorized
Major Slack Sales Grow By 40% for the Fourth Successive Quarter
CRM & Customer Data Management
Pipedrive Launches a New Campaign Management Solution
Domo Beats Microsoft and Salesforce to Top Respected BI Vendor List
Verint Teams Up with Intelligent Voice on Compliance Oversight
Google Cloud Partners with the Dutch Government
CX TV
Supercharging Self-Service With AI
Zoom Ventures: A Space for CX Innovation
Microsoft Expands Its CX Stack with a New API
BIG CX NEWS from Zoom, SAP, and WhatsApp
ASAPP Introduces AutoSummary for Post-Call Automation
CCMA Research: Self-Service Satisfaction Is Sinking
