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Contact Center & Omnichannel​

Pega Introduces New Customer Decision Hub Feature

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Five9 Launches New Synthetic Voice Capability

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AnyClip Launches Zoom Connector App

Customer Analytics & Intelligence

Dataiku Announces New AI Governance and Oversight Features

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$580mn Round Values Genesys at $21bn

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BIG CX NEWS from 8×8, RingCentral, and Genesys

Customer Analytics & Intelligence

Qlik Releases New Integrations for AWS

Contact Center & Omnichannel​

Invoca Launches New Certification Programme

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Sabio Named Genesys’ Partner of the Year

Customer Analytics & Intelligence

Voice AI Platform Verbit Nabs $250M in Series E Round

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Solvvy Accelerates Growth with New Addition

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LiveVox Partners with AppSmart

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8×8 to Acquire Fuze in $250mn Deal

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Zeotap Now Available on Google Marketplace

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BIG CX NEWS from Vonage, Akixi, and Chattermill

Contact Center & Omnichannel​

First Orion Teams up with NICE to Deliver Branded Calling