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Customer Engagement Platforms
Genpact Completes Hoodoo Digital Acquisition
Contact Center & Omnichannel
BIG CX NEWS from Concentrix, Zoom, and Cisco
Workforce Engagement Management
NICE Named “Market Share Leader” in WFO
ActiveCampaign Release New Automation Apps
Prodigal Reveals New Product Suite Updates
babelforce and Kustomer Partner to End Omni-Channel Woes
Veriff Becomes Part of AWS Partner Network
Virtual collaboration Platform Miro Closes a $400M Funding Round
Conversational Recruiting Platform Paradox Raises $200M
Cisco and Zoom Invest $8.7m in Mio
Digital Payments Vendor Cantaloupe Partners with HIVERY
Concentrix Completes PK Acquisition
SAP and Teradata Named “Leaders” in Gartner Magic Quadrant
eGain Knowledge Hub Now Available for Five9 Customers
Brillio Acquires Cedrus Digital
LiveVox and PlanetOne Join Forces
