Latest News

Contact Center & Omnichannel​

Content Guru Releases Cutting Edge Updates

Contact Center & Omnichannel​

Avaya Acquires Contact Centre Developer CTIntegrations

Contact Center & Omnichannel​

COPC Customer Experience Standard Updated to 7.0

Customer Analytics & Intelligence

AWS Launches Amazon Transcribe Call Analytics 

Contact Center & Omnichannel​

Avaya Scoops Metrigy MetriStar Awards  

Customer Analytics & Intelligence

Ready Computing and TIBCO Partner to Deliver Enhanced CX

Contact Center & Omnichannel​

NICE, Amelia Partner on CX Conversational AI Solution

Contact Center & Omnichannel​

Sodexo Picks Bright Pattern for Omni-Channel CX

Contact Center & Omnichannel​

Uberflip Named Hot Vendor by Aragon Research

Contact Center & Omnichannel​

RingCentral Exceeds Q2 Estimates with $379m Revenue  

Customer Analytics & Intelligence

Deepgram Launches $10M Startup Programme

Contact Center & Omnichannel​

Five9 Becomes Gartner CCaaS Peer

Contact Center & Omnichannel​

Unbabel Introduces New Market Category

Contact Center & Omnichannel​

Mulesoft Buys RPA Specialist Servicetrace

Customer Engagement Platforms

EasySend, PSCU Ally on Digitising Customer Experience

Contact Center & Omnichannel​

Google Cloud, SAP Partner on Business Transformations in Cloud