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Contact Center & Omnichannel
Frost & Sullivan Recognise CPaaS Growth and Innovation Leaders
Stravito Knowledge Management Debuts Slack Integration
BIG CX NEWS from Genesys, Five9, and Verint
Customer Analytics & Intelligence
Dubber and Optus Partner on Mobile Voice Recording
Capacity Launches Mortgage Support Automation Platform
Uncategorized
Adobe to Acquire ContentCal and Enhance its VoC Capabilities
Pega Introduces New Customer Decision Hub Feature
Five9 Launches New Synthetic Voice Capability
AnyClip Launches Zoom Connector App
Dataiku Announces New AI Governance and Oversight Features
$580mn Round Values Genesys at $21bn
BIG CX NEWS from 8×8, RingCentral, and Genesys
Qlik Releases New Integrations for AWS
Invoca Launches New Certification Programme
Sabio Named Genesys’ Partner of the Year
Voice AI Platform Verbit Nabs $250M in Series E Round
