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Contact Center & Omnichannel​

Big CX News You May Have Missed

Contact Center & Omnichannel​

Lidl Expands on CX Using WhatsApp

Contact Center & Omnichannel​

Microsoft Announces Plans for Big Data Hub – East US 3 

Workforce Engagement Management

Invoca Launches Customer Data Visualisation Dashboard

CRM & Customer Data Management

Concentrix Creates VOC Platform to Boost CX

Contact Center & Omnichannel​

Reputation Appoints Dave Mingle as VP of CX 

Contact Center & Omnichannel​

Nuance Announces Acquisition of AI Start-up Saykara  

Contact Center & Omnichannel​

Vonage Scoops Salesforce Award at Virtual Summit  

CRM & Customer Data Management

Unicom Division Macro 4 Launches Self-service Portal 

Contact Center & Omnichannel​

Chorus.ai Reports Record Growth Amid Year of Momentum  

Contact Center & Omnichannel​

Sabio Selected by Hargreaves Lansdown to Manage CX 

Contact Center & Omnichannel​

Ada’s AI Chatbot on Salesforce AppExchange  

Contact Center & Omnichannel​

Leading Systems Integrator Pioneer Launches Online Store 

Contact Center & Omnichannel​

80% of CX World Will Shun Mobile Apps by 2025 

Contact Center & Omnichannel​

Microsoft Teams Certification awarded to ASC  

Workforce Engagement Management

Five9 Announces New WFO Integrations