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Contact Center & Omnichannel​

Genesys Introduces Support for New Instagram Messaging

Customer Analytics & Intelligence

Verint: COVID-19 Shifts Customer Banking Journey

Contact Center & Omnichannel​

8×8 and Sandler to Boost XCaaS Offering  

Contact Center & Omnichannel​

GoodData Appoints New Chief Revenue Officer

CRM & Customer Data Management

Vendasta Announces $99mn Funding Round for SMB Technology

CRM & Customer Data Management

Unanet Launches Government Contractor CRM

Customer Analytics & Intelligence

Startup Inscripta Raises €700k to Develop Speech Tech

Contact Center & Omnichannel​

KMS Lighthouse Knowledge Management Debuts on Azure

Contact Center & Omnichannel​

Talkdesk to Fuel Cabify Driver Engagement

Customer Analytics & Intelligence

Tollring Extends Partnership with BT Wholesale

Uncategorized

Qualtrics Debuts Spotlight Insights for Employee Feedback

Customer Analytics & Intelligence

Amalgam Rx Acquires Geetha Conversational AI Assets

CRM & Customer Data Management

Black Knight to Acquire Mortgage Industry CRM Surefire

Contact Center & Omnichannel​

NHS Test-and-Trace Agents Outsourced at Double Pay  

Customer Analytics & Intelligence

MeaningCloud Joins Forces with Webhose

Customer Analytics & Intelligence

Merkle Releases Customer Journey Analytics Manual