Latest News

Contact Center & Omnichannel​

Calabrio’s QM Connector Available on Salesforce AppExchange 

Contact Center & Omnichannel​

Halfords Expands 8×8 Cloud Contact Centre 

Contact Center & Omnichannel​

AI Customer Conversion Tool Introduced by Payfuture  

Contact Center & Omnichannel​

Microsoft’s Skype Reminds Businesses to Migrate

Contact Center & Omnichannel​

Observe.AI and Microsoft Join Forces to Redefine CX 

Contact Center & Omnichannel​

Puzzel Appoints New CEO  

Contact Center & Omnichannel​

Reputation’s Interaction-to-Action Platform Revamped

Contact Center & Omnichannel​

Verint Celebrates Completion of Cognyte Software Spin-Off 

Contact Center & Omnichannel​

Zendesk Unveils Suite with Powerful Messaging Solution 

Contact Center & Omnichannel​

Big CX News You May Have Missed 

Contact Center & Omnichannel​

8×8 Announces New CPaaS Updates

Contact Center & Omnichannel​

CX Innovator Launches Data-Fuelled AI Solution

Contact Center & Omnichannel​

Salesforce Launches New Customer Engagement Product 

Workforce Engagement Management

Calabrio Celebrates Perfect Customer Satisfaction Scores

Contact Center & Omnichannel​

Avaya Scoops 600th Contact Centre Technologies Patent 

Contact Center & Omnichannel​

PCI Pal Encourages Security on Data Protection Day