Latest News

Service Management & Connectivity

ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions

CRM & Customer Data Management

HubSpot Increases Customer Base With Multi-Hub Strategy

Contact Center & Omnichannel​

RingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement Bundle

CRM & Customer Data Management

Microsoft’s Refund Glitch Deepens Customer Trust Challenge Amid Australian Legal Action

Customer Engagement Platforms

Zoom Eyes the Small Business CX Market with Bonsai Buy

Security, Privacy & Compliance

Phishing Campaign Targets Cloudflare Pages and Zendesk to Mimic Support Portals

Security, Privacy & Compliance

How the UK Telecoms Fraud Charter Aims to Safeguard Businesses and Customers

Security, Privacy & Compliance

Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool

Contact Center & Omnichannel​

8×8 Expands Contact Center Platform with Integrated WFM and Native Mitel Phone Support

Workforce Engagement Management

RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026 

CRM & Customer Data Management

Agentic AI Ushers in a New Era of Holiday Shopping

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown

Customer Analytics & Intelligence

AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience

Contact Center & Omnichannel​

Big CX News from AWS, ServiceNow, Forrester & Zoho

Service Management & Connectivity

Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service

Customer Analytics & Intelligence

Forrester’s Customer Experience Predictions for 2026