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AI & Automation in CX
Anthropic and Infosys Launch Enterprise AI for Regulated Telecom Operations
AI Agents Handle 30% of Airbnb Customer Support Tickets as Company Expands Automation
Contact Center & Omnichannel
HCLTech and Cisco Launch AI-Driven Unified Contact Center Platform For Proactive Customer Engagement
Security, Privacy & Compliance
Global Tech Giants Form Trusted Tech Alliance To Rebuild Customer Trust Across the Stack
Starmer Targets Addictive Social UX, CX Leaders Must Not Ignore
Medallia Unveils AI Innovations to Strengthen Omnichannel CX
LinkedIn Introduces SMB-Targeted Capabilities to Improve Outreach and Tackle Fragmentation
Cognizant Advances Experience-Led Transformation With DAMAC and Responsible AI Initiatives
The Trust Gap is Slowing Enterprise AI Adoption, Alteryx Finds
Genesys Launches Agentic Virtual Agent For Self-Service Conversations and Resolutions
Salesforce to Acquire Cimulate, Deepening Push Into Agentic Commerce
AI Agents + Humans: Lloyds, Mastercard, and Others Lead Agentic AI Adoption
AI, Data and Orchestration Mark a Turning Point for CX Growth, Research Finds
Oracle Introduces AI Agents to Transform Marketing, Sales, and Service Teams
Cisco Bets On ServiceNow: Webex Contact Center Lands A Native Integration
Why Kore.ai Thinks AI ROI Finally Has A Clear Path
