Latest News

Contact Center & Omnichannel​

Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps

Customer Analytics & Intelligence

The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches

CRM & Customer Data Management

HubSpot INBOUND 2025: The Top 10 Announcements

CX TV

The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More

Contact Center & Omnichannel​

Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams

Workforce Engagement Management

NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now

CRM & Customer Data Management

Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow

Contact Center & Omnichannel​

ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases

Customer Analytics & Intelligence

OpenAI’s Latest Moves Put Many Voice AI Startups on Notice

Contact Center & Omnichannel​

Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)

Contact Center & Omnichannel​

Big CX News from Verint, Accenture, Google & Avaya

Customer Analytics & Intelligence

Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company

Contact Center & Omnichannel​

Avaya Offers All Its Staff Voluntary Exit Packages, Sources

Contact Center & Omnichannel​

Google Is Building AI Mode Agents to Automate Customer Support Tasks

CRM & Customer Data Management

Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents

CRM & Customer Data Management

Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days