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AI & Automation in CX

SAP Engagement Index: UK Brands Think They’re Nailing Engagement. Customers Disagree

Security, Privacy & Compliance

Crunchyroll Hack Exposes Customer Support Data in Vendor Security Incident

Community & Social Engagement

Meta’s $375MN Lawsuit Underscores the Importance of Customer Trust in Community Platforms

AI & Automation in CX

Oracle’s Fusion Agentic Applications Push Enterprise AI Past Copilots

AI & Automation in CX

Vonage Targets Agent Productivity with Deep ServiceNow Voice Integration

Security, Privacy & Compliance

Cisco Warns on AI Agent Risks, Launches New Security Capabilities

AI & Automation in CX

Uber and Rivian’s Driverless Rides Are Coming, But Is The CX Model Ready?

AI & Automation in CX

Avaya Nexus Lays the Groundwork for AI in High-Stakes Contact Centers

Contact Center & Omnichannel​

The Metaverse Is Dead, Here’s What CX Actually Built

AI & Automation in CX

Salesforce’s Informatica Expands Microsoft Alliance to Streamline Enterprise Data Foundations

Contact Center & Omnichannel​

Oracle Simphony Cloud Update Targets Fragmented Systems in Hospitality

AI & Automation in CX

AI Agents Just Went Mainstream: Mastercard, Alibaba, Shopify, Evri, FedEx Move In

AI & Automation in CX

From Pilot to Production: How Enterprises Can Operationalize Agentic AI

Security, Privacy & Compliance

SK Telecom Looks to Rebuild Customer Trust With New CX Unit After Data Breach

Contact Center & Omnichannel​

National Support Network Demonstrate How Vulnerable Customers Are Reshaping CX Design

Security, Privacy & Compliance

Lloyds Banking Group Data Visibility Error Raises Privacy Concerns