Latest News

CRM & Customer Data Management

Salesforce and IBM Build Unified Customer Journey Platform for AusNet

Security, Privacy & Compliance

Dutch Parliament to Debate Cybersecurity as Regulator Warns Business Defenses Are “Too Low”

AI & Automation in CX

Big CX News from Vonage, Claude, Fin (Intercom) & Cisco

Contact Center & Omnichannel​

AWS and TTEC Collaborate to Accelerate AI-Powered Contact Center Modernization

AI & Automation in CX

ServiceNow’s Knowledge 26 Warning: Govern AI Agents Or Watch Them Break Things

AI & Automation in CX

Vendors Race to Reinvent Cyber Defense for the Agentic AI Era

Contact Center & Omnichannel​

Cisco Cuts 4,000 Jobs – But is Webex Contact Center Safe?

AI & Automation in CX

Anthropic Targets SMB AI Adoption Gap with Claude for Small Business

Customer Engagement Platforms

How CX Leaders Can Build Customer Trust With AI Agents

AI & Automation in CX

OpenAI Launches Enterprise Deployment Unit as AI Vendor Race Shifts Toward Services

AI & Automation in CX

Intercom Rebrands to Fin as AI Agent Becomes the Core Business

AI & Automation in CX

Google Cloud Uncovers First AI-Made Zero-Day Exploit, Putting CX in the Crosshairs

AI & Automation in CX

LinkedIn Is Becoming the Go-To Growth Platform for AI-Driven SMBs

Security, Privacy & Compliance

California Slaps General Motors With Record $12.75M CCPA Fine Over Sales of Customers’ Connected Car Data

AI & Automation in CX

SAP Shifts CX Strategy Toward Orchestrated, Outcome‑Driven AI Systems

Marketing & Sales Technology

5 Findings From 6sense’s BDR Report That Every Sales Leader Should See