Latest News

AI & Automation in CX

Human Oversight Becomes Central to Five9’s New Voice AI Strategy at CCW

Security, Privacy & Compliance

Five Eyes Warns the Clock is Ticking on AI Cyber Risk and Businesses Have “Months, Not Years” to Respond

AI & Automation in CX

Oracle Cuts Workforce by 21,000 and Warns AI May Drive Further Layoffs

Marketing & Sales Technology

Contentful’s Palmata Puts Brands Back in the AI Driver’s Seat

CRM & Customer Data Management

Salesforce Expands Formula 1 Push as VCARB Deploys Agentforce for AI-Powered Fan Engagement

Security, Privacy & Compliance

Krisp Expands Contact Center AI Platform With Voice Security and Speech Analytics

AI & Automation in CX

CallMiner Puts Human Oversight at the Heart of Real-Time AI Guidance

AI & Automation in CX

Zoom Pushes CX AI Beyond Deployment at CCW

AI & Automation in CX

Amazon Connect Customer Brings Live Sync and the Agentic CX Designer to CCW – Here Is Why That Matters

AI & Automation in CX

Big CX News from Salesforce, Anthropic, Five9 & WordPress

Workforce Engagement Management

8×8 Expands WEM Push With AI Quality

Event News

Why Enter the CX Awards in 2026? The Market Demands Proof.

AI & Automation in CX

Google Cloud Summit Round-Up: How Agentic AI Is Reshaping Customer Experience

AI & Automation in CX

KPMG Flags AI’s Enterprise Execution Gap

Community & Social Engagement

Meta Has Solved Marketing’s Visibility Problem – And It Starts With Community

Security, Privacy & Compliance

Athena Coalition Aims to Keep AI-Discovered Vulnerabilities Out of Customer-Facing Systems