Latest News

Customer Engagement & Journey Orchestration

When Customer Service Doesn’t Go Swimmingly: Amazon’s Drone Delivery Blunder

Security, Privacy & Compliance

OpenAI Wants Enterprises to Trust Its Frontier Models With Sensitive Customer Data

AI & Automation in CX

Salesforce Expands Headless 360 to Enable Agentic CX

Security, Privacy & Compliance

Concentric AI Wants to Help Enterprises Find and Secure Sensitive Data Hiding in Documents

Customer Engagement & Journey Orchestration

What Anthropic’s Decart Deal Could Mean for Retail

AI & Automation in CX

Stripe’s OpenRouter Deal Could Reshape AI Agent Pricing

AI & Automation in CX

Big CX News from Five9, Cisco, Meta & More

Security, Privacy & Compliance

Guardrails Won’t Always Stop Customer AI Agents. Is Your Enterprise Ready?

AI & Automation in CX

Cisco Resolves 145,000 Support Cases Using Agentic AI

Service Management & Connectivity

What Elastic and OpenAI’s New Partnership Means for CX Service Management

Security, Privacy & Compliance

Supply Chain Attack Exposes 2,500+ Companies in Largest AI Infrastructure Breach of 2026 So Far

AI & Automation in CX

Genesys Puts AI Trust at the Center of Its Agentic CX Strategy

AI & Automation in CX

Zuckerberg Proposes to Transform the Customer Journey with Personal AI Agents for Billions

Contact Center & Omnichannel​

Five9 Wins $100M Financial Services CCaaS Contract

Contact Center & Omnichannel​

Twilio Sees Voice AI Adoption Surge 50%+ Amid Growing CX Buyer Caution

CRM & Customer Data Management

Salesforce Says Agentforce Adoption Is Accelerating but Enterprise CX Readiness Remains in Question