Latest News

Customer Analytics & Intelligence

Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next

CRM & Customer Data Management

Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE

CX TV

The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures

CRM & Customer Data Management

HubSpot Has Rebuilt Its Funnel, and It’s Working

Customer Analytics & Intelligence

Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions

CRM & Customer Data Management

The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes

Contact Center & Omnichannel​

RingCentral Recommits to NiCE, Explains Where Its Own CCaaS Solution Fits

Customer Analytics & Intelligence

AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them

CRM & Customer Data Management

Pegasystems Promises “Industry-First” Customer Self-Service Capabilities with Its Latest Launch

Contact Center & Omnichannel​

AWS Pushes a Lightweight Version of Amazon Connect for SMBs

Contact Center & Omnichannel​

US Senators Propose Bill to Mandate the Right to Human Customer Service

CRM & Customer Data Management

Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise

Contact Center & Omnichannel​

Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive

Contact Center & Omnichannel​

Five9 CEO to Retire, Seeks an AI Innovator as His Replacement

Contact Center & Omnichannel​

Big CX News from NiCE, OpenAI, Five9, & Microsoft

Contact Center & Omnichannel​

Salesforce & ServiceNow Invest $1.5BN in Genesys