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Service Management & Connectivity
Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead
AI & Automation in CX
Security Flaw in AI Agent Social Network Moltbook Exposes Risks in AI-Built Platforms
AI Calling At Scale: What The Genspark-Twilio Deal Signals For CX Leaders
Security, Privacy & Compliance
Deepfakes Are Entering the Talent Pool, Putting Customer Trust at Risk
Microsoft Q2 2026 Earnings: Can AI and Cloud Keep CX Ahead of the Curve?
ServiceNow Says AI Adoption Is Now the Main Driver of Growth and Demand
SAP Says Two-Thirds of Deals Now Include Business AI
SoftBank System Glitch Highlights Why Identity Is a CX Problem
What Kore.ai’s Fresh Capital Tells CX Leaders About the Future of AI
What Amazon’s Leaked Layoff Email Reveals About CX Priorities
Data Privacy Day 2026: Trust Is The New Battleground As Security Threats Grow
Free UK AI Training Gives CX Leaders a Rare Skills Advantage
AO Modernises Network Infrastructure with HPE to Strengthen Customer Experience
Why Google’s Eavesdropping Settlement Should Worry CX Leaders
EU Regulation Puts WhatsApp Channels Firmly on the Compliance Radar
UK Government Partners with Anthropic to Launch AI-Powered Assistant
