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CRM & Customer Data Management

ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports

CRM & Customer Data Management

Big CX News from Zendesk, AWS, Microsoft, & Zoho

CRM & Customer Data Management

Zoho Makes 5 Major Moves to Expand Its AI Portfolio

Contact Center & Omnichannel​

Microsoft Leans on MCP as Dynamics 365 Gets Smarter

Customer Analytics & Intelligence

AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service

Contact Center & Omnichannel​

Gartner Drops the Term “CXaaS” After Industry Pushback

Contact Center & Omnichannel​

NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?

CRM & Customer Data Management

ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs

CRM & Customer Data Management

Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing

CX TV

Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys

Contact Center & Omnichannel​

Microsoft Boosts Contact Center Reliability with a New Desktop App

CRM & Customer Data Management

Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires

CRM & Customer Data Management

Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise

Customer Analytics & Intelligence

Big CX News from Zoom, OpenAI, Salesforce, and Sanas

CRM & Customer Data Management

Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS

Event News

The CX Awards 2025 Winners Announcement