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Security, Privacy & Compliance
Phishing Campaign Targets Cloudflare Pages and Zendesk to Mimic Support Portals
How the UK Telecoms Fraud Charter Aims to Safeguard Businesses and Customers
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
Contact Center & Omnichannel
8×8 Expands Contact Center Platform with Integrated WFM and Native Mitel Phone Support
Workforce Engagement Management
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
CRM & Customer Data Management
Agentic AI Ushers in a New Era of Holiday Shopping
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
Customer Analytics & Intelligence
AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience
Big CX News from AWS, ServiceNow, Forrester & Zoho
Service Management & Connectivity
Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service
Forrester’s Customer Experience Predictions for 2026
Zoho Builds CRM-Based Dealership Platform for Mercedes-Benz India
CX Trends
Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?
Can OpenAI’s Atlas Browser Transform Customer Interactions in E-Commerce?
Customer Engagement Platforms
SAP Finds Silver CX Lining in Revenue Dip
Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers
