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Contact Center & Omnichannel
Almost Half of Customer Service Tech Deployments Miss the Mark, Finds Gartner
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
CRM & Customer Data Management
OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences
Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”
Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study
Gartner Exposes the Pressure on Customer Service Leaders to Deploy “Limitless Automation”
Big CX News from Cisco, Microsoft, Salesforce, & Verint
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
CX TV
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach
Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Customer Engagement Platforms
10 Brands That Used Generative AI to Transform Customer Experiences
