Latest News

Customer Analytics & Intelligence

Cisco Live San Diego 2025: Top 3 Takeaways

Customer Analytics & Intelligence

The New Zoom Virtual Agent Is Here, and Now It’s Agentic

Contact Center & Omnichannel​

NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government

Contact Center & Omnichannel​

GRAIA Tackles the ‘Generic Automation’ Problem Plaguing Customer Experience Teams

Workforce Engagement Management

Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots

CRM & Customer Data Management

Big CX News from Salesforce, HubSpot, Adobe, & Everise

CRM & Customer Data Management

Salesforce Scoops Moonhub Employees, But Denies Acquisition

CRM & Customer Data Management

HubSpot Unveils an Industry-First CRM-ChatGPT Integration

Customer Analytics & Intelligence

Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load

Contact Center & Omnichannel​

Personalization Can Triple the Likelihood of Customer Regret, says Gartner

CRM & Customer Data Management

Salesforce Embeds Slack Directly Into CRM Records

Contact Center & Omnichannel​

Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case

Contact Center & Omnichannel​

Everise Neutralizes Foreign Contact Center Agent Accents with AI, the Latest BPO of Many

Customer Engagement Platforms

Google Takes on Deepfakes with a New “Know Your Customer” Innovation

CX TV

Customer Contact Week 2025: A Preview of the World’s Largest Contact Center Event

Contact Center & Omnichannel​

Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft