Latest News

AI & Automation in CX

IBM Vs ServiceNow, Who Owns Agentic AI Governance?

CRM & Customer Data Management

Databricks Signals a New Era for CDPs By Launching CustomerLake

AI & Automation in CX

Forget Skynet: What Airbus’s AI Defense Tech Means For Enterprise CX

AI & Automation in CX

The Agentforce Proof Points Hidden Inside Salesforce’s $1 Billion Italy Bet

CRM & Customer Data Management

Salesforce’s $3.6BN Fin Acquisition Aims to Boost Agentforce AI Strategy

Security, Privacy & Compliance

Anthropic’s Mythos-Class Fable Shutdown Raises Questions About Sovereignty and AI Continuity in CX

AI & Automation in CX

Big CX News from Verizon, NiCE, Anthropic & Sprinklr

Service Management & Connectivity

Inflight Wi-Fi Sucks vs Airline Food – Starlink Might Be Rewriting That Story With This Week’s SpaceX IPO

Security, Privacy & Compliance

ServiceNow Patches Data Exposure Vulnerability in Another Reminder That CX Runs on Security

Customer Engagement & Journey Orchestration

Adobe Advances AI-Driven Customer Journeys with CX Enterprise Coworker

AI & Automation in CX

Vonage AI Agents Show Why CX Automation Is Getting More Industry-Specific

AI & Automation in CX

Oracle Wins 30M Subscriber Telco Deal as Rivals Close In

Security, Privacy & Compliance

Aithos Finds Every Major AI Model Fails EU Legal Checks: Why CX Teams May Own the Next Fine

Security, Privacy & Compliance

Anthropic Releases Mythos-Class Claude Fable 5 as Enterprises Struggle to Govern AI Security Risk

Customer Analytics & Intelligence

Sprinklr Launches LLM Insights to Track and Fix How Brands Appear in AI Search

Marketing & Sales Technology

Gartner Data: 49% of U.S. Consumers Say AI Has Made Content Quality Worse