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Contact Center & Omnichannel
National Support Network Demonstrate How Vulnerable Customers Are Reshaping CX Design
Security, Privacy & Compliance
Lloyds Banking Group Data Visibility Error Raises Privacy Concerns
AI & Automation in CX
Cresta Launches Knowledge Agent To Reduce Agent Tab Switching
Adobe’s CEO Is Out – What Will Happen to the CX Empire He Built?
U.S. Senators Investigate Social Security Agency Customer Service Disruption
NVIDIA Expands AI Ecosystem with Major Partnerships at GTC 2026
Salesforce Agentforce Sales Brings ‘Agentic Selling’ Into The CX Spotlight
Adobe CEO Steps Down After 18 Years as AI Rivals Close In
Adecco Targets Majority AI-Driven Revenue in Expanded Salesforce Agentforce Deal
CCW Europe research finds Omnichannel Is Stalling, And AI Isn’t Saving It… Yet
Big CX News from Salesforce, Zendesk, NiCE & AWS
Customer Analytics & Intelligence
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2026: The Rundown
Zendesk Moves to Acquire Forethought, Expand Agentic Service Capabilities
RingCentral and Spectrum Showcase AI-Powered RingCX and AI Conversation Expert at Enterprise Connect
Sprinklr’s Earnings Signal a Shift Toward AI-Native CX Platforms
ServiceNow and Cohesity Partner to Deliver Real-Time Recovery for Enterprise AI Agents
