Latest News

Contact Center & Omnichannel​

Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio

CRM & Customer Data Management

eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines

Contact Center & Omnichannel​

Five9 and Salesforce Announce a Unified CCaaS-CRM Offering

CRM & Customer Data Management

HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget

CRM & Customer Data Management

OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership

CRM & Customer Data Management

The Big Cisco-ServiceNow Partnership: A Closer Look

CRM & Customer Data Management

Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles

Contact Center & Omnichannel​

AWS Supports RAINN in Expanding Its On-Demand Crisis Hotlines

Event News

CX Awards 2025: 5 Reasons to Get Involved

Contact Center & Omnichannel​

The Latest BIG News from Microsoft, ServiceNow, Avaya, & Talkdesk

Customer Analytics & Intelligence

Twilio Debuts an MCP Server to Change How Businesses Utilize AI Agents

Customer Analytics & Intelligence

Talkdesk Debuts AI Agents for Financial Services, Follows Up the Launch of Healthcare & Retail Agents

CRM & Customer Data Management

ServiceNow Secures 9 CRM Megadeals, Reiterates Goal to Lead the Market

Contact Center & Omnichannel​

Avaya Bets Its Future on Its New Infinity Platform, the Next “Evolution” of AXP

Event News

The 2025 CX Awards: Revealing This Year’s Categories

Customer Analytics & Intelligence

Salesforce Unveils Tableau Next: 5 Big Talking Points