Latest News

Customer Analytics & Intelligence

Big CX News from Salesforce, HubSpot, Twilio & Shopify

Contact Center & Omnichannel​

The Forrester Wave for CCaaS Platforms 2025: Top Takeaways

CRM & Customer Data Management

HubSpot Brings AI Agents to SMBs

Contact Center & Omnichannel​

Mitel on Its Chapter 11 Bankruptcy, Go-Forward Plans, Big Win with Zoom

Contact Center & Omnichannel​

Verizon Teams Up with Google to Give 28,000 Customer Support Reps a “Personal Research Assistant”

CRM & Customer Data Management

Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service

CRM & Customer Data Management

Microsoft Outlook Warns Businesses: Authenticate Your Emails or Get Used to the Spam Folder

Contact Center & Omnichannel​

Twilio Brings Attention-Based Routing to Contact Centers

Workforce Engagement Management

Shopify CEO Directs His Team: Hire an AI Before You Hire a Human

Contact Center & Omnichannel​

Zendesk Frames Its New CCaaS Solution as “Un-CCaaS”: Why?

CRM & Customer Data Management

Salesforce Is “Hiring Aggressively” In Some Areas, But Letting Customer Support Agents Go

CRM & Customer Data Management

HubSpot’s Founder Predicts the Next Big Thing In Enterprise AI

CX TV

Salesforce Update – The Google Gemini Announcement, Agentforce 2dx, & ITSM Push

Customer Analytics & Intelligence

Twilio Disputes Reports of a Data Hack Impacting 848,000 of Its Customers

CRM & Customer Data Management

Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk

CRM & Customer Data Management

ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition