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CRM & Customer Data Management
ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM
The Salesforce Layoffs Latest: Why Is Salesforce Letting 1,000 Employees Go?
Contact Center & Omnichannel
Mitel Confirms Chapter 11 Bankruptcy, Expects a “Swift” Exit
Customer Analytics & Intelligence
Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial
Big CX News from Salesforce, Mitel, Microsoft, & Genesys
Zoho, Zoom Get Ready to Release Small Language Models (SLMs)
Genesys Stalls Its IPO Bid, Cites Stock Market Volatility
Salesforce Presents the Next Generation of Agentforce: 5 Major Talking Points
Mitel Set to File for Bankruptcy, Reports
Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers
HubSpot Founder’s Agentic AI Platform Now Has 1,000 Prebuilt Agents, Over 1MN Users
SAP Taps Vonage to Blend AI Agents and CPaaS
Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened
