Latest News

CRM & Customer Data Management

HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities

Contact Center & Omnichannel​

NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience

Contact Center & Omnichannel​

Big CX News from SAP, ServiceNow, OpenAI & Zoom

CRM & Customer Data Management

Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities

CRM & Customer Data Management

ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry

Contact Center & Omnichannel​

Vodafone’s New “Just Ask Once” Feature Is a Step Toward Single-Channel Customer Service

CRM & Customer Data Management

SAP Plans to Hire “Several Thousand” Employees Before Year-End

CRM & Customer Data Management

Is Salesforce the CRM Villain of 2025?

CRM & Customer Data Management

Zoom Drops an Auto Dialer, Expands Its Portfolio for Sales and Revenue Teams

CRM & Customer Data Management

HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN

CRM & Customer Data Management

ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports

CRM & Customer Data Management

Big CX News from Zendesk, AWS, Microsoft, & Zoho

CRM & Customer Data Management

Zoho Makes 5 Major Moves to Expand Its AI Portfolio

Contact Center & Omnichannel​

Microsoft Leans on MCP as Dynamics 365 Gets Smarter

Customer Analytics & Intelligence

AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service

Contact Center & Omnichannel​

Gartner Drops the Term “CXaaS” After Industry Pushback