Latest News

CRM & Customer Data Management

ServiceNow Reimagines the ServiceNow Store for the AI Agent Era

Contact Center & Omnichannel​

270,000 Samsung Customer Support Tickets Leak onto the Internet. Here’s What Happened.

Contact Center & Omnichannel​

AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect

Event News

It’s Back! The CX Awards Returns for 2025

Customer Analytics & Intelligence

Twilio Introduces Generative Custom Operators to Pull Insights from Customer Calls

Contact Center & Omnichannel​

Sky Cuts Thousands of Contact Center Jobs to “Improve Customer Service”

Contact Center & Omnichannel​

How Syniverse and Adobe are Elevating Customer Engagement with Targeted SMS Messaging

Contact Center & Omnichannel​

Big CX News from Zendesk, Genesys, Microsoft & Accenture

Contact Center & Omnichannel​

Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers

CRM & Customer Data Management

The Forrester Wave for CRM Software 2025: Top Takeaways

Contact Center & Omnichannel​

Microsoft Rebrands Its Contact Center Workspace, Stops Using the Term “Agent” for Live Reps

Contact Center & Omnichannel​

Zendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center Landscape

CRM & Customer Data Management

Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process

Event News

Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit

Contact Center & Omnichannel​

Accenture Claims “Customer Service Is on the Brink”

Customer Analytics & Intelligence

Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support