Latest News

Contact Center & Omnichannel​

AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements

Contact Center & Omnichannel​

Voice Cloning Tech Is Breaking Customer Authentication Systems

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zoom, Twilio, & IBM

Contact Center & Omnichannel​

Talkdesk Unveils a CCaaS Solution Targeting SMBs

Contact Center & Omnichannel​

Twilio Previews New AI Assistants for Customer-Facing Teams

Contact Center & Omnichannel​

Scorebuddy Charts a Strategic Course in the AI-Powered CX Landscape

CRM & Customer Data Management

Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence

Big CX Update

Cognigy “Revolutionizes” Customer Experience with AI (Big CX Update 2024)

CRM & Customer Data Management

Salesforce’s Agentforce Testing Center Ensures Accurate Agent Responses

Contact Center & Omnichannel​

The Contact Center Advanced Buyers Guide 2024: 10 Top Takeaways

CX TV

Call and Contact Centre Expo 2024: A Preview

Contact Center & Omnichannel​

Zoom Lands Its “Largest Ever” CCaaS Deal, Enjoys 82% Surge In Contact Center Customers

Customer Analytics & Intelligence

IBM Introduces an Orchestration Tool to “Supervise” AI Agents

Contact Center & Omnichannel​

8×8 Reveals New Branding & Reinvigorated CX Focus

Event News

The Five9 CX Summit 2024: 3 Top Takeaways

Contact Center & Omnichannel​

The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk