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Contact Center & Omnichannel
Mitel Wins Court Approval for Its Plan to Exit Bankruptcy
CRM & Customer Data Management
Salesforce Launches Its Second New Edition of Agentforce in Two Weeks
HubSpot to Snap Up Dashworks & Bolster Its Breeze Portfolio
Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle
Workforce Engagement Management
Zendesk Previews an Employee Service Suite, Extends Its Resolution Objective
New Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission
Google Debuts Its “Next-Generation” Customer Engagement Suite
Five9 Confirms Its Second Round of Layoffs in a Year, Affecting 4% of Its Workforce
Event News
The CX Awards 2025: Applications Are Now Open!
Customer Analytics & Intelligence
Big CX News from Salesforce, HubSpot, Twilio & Shopify
The Forrester Wave for CCaaS Platforms 2025: Top Takeaways
HubSpot Brings AI Agents to SMBs
Mitel on Its Chapter 11 Bankruptcy, Go-Forward Plans, Big Win with Zoom
Verizon Teams Up with Google to Give 28,000 Customer Support Reps a “Personal Research Assistant”
Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service
Microsoft Outlook Warns Businesses: Authenticate Your Emails or Get Used to the Spam Folder
