Latest News

Contact Center & Omnichannel​

Talkdesk Launches a One-Click “AI Rewriter” Solution for Contact Center Agents

Workforce Engagement Management

Calabrio Appoints Dave Rhodes as CEO, Promises to Seize “Immense” Growth Opportunities

Contact Center & Omnichannel​

Sprinklr Opens Up on Its CCaaS Challenges, Scales Up Its Contact Center Business

Event News

Our Top Tips for Entering the CX Leaders Awards 2024

CRM & Customer Data Management

Genesys and Salesforce Expand the Availability of Their Unified CCaaS-CRM Offering

Contact Center & Omnichannel​

Zoom Releases Three Tools to Simplify Contact Center Agent Experiences

Contact Center & Omnichannel​

GoTo Launches Connect CX for ‘Exceptional’ Customer Experiences

CRM & Customer Data Management

Big CX News from Salesforce, Twilio and ServiceNow

CRM & Customer Data Management

Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce

Customer Analytics & Intelligence

Vonage and SAP Co-Create ‘Next-Gen’ Enterprise Apps

CRM & Customer Data Management

SugarCRM Appoints New CEO to ‘Innovate and Grow’

Contact Center & Omnichannel​

ServiceNow Launches Xanadu to ‘Supercharge’ Productivity

CRM & Customer Data Management

Salesforce CEO Reveals its ‘Next Big Transformation’

Event News

Announcing the Categories for the CX Leaders Awards: Celebrating Pioneering Talent in Customer Experience

Customer Analytics & Intelligence

Avaya Launches Experience Platform Public Cloud in India

Customer Analytics & Intelligence

Dubber Appoints New CEO Following Financial Scandal