Latest News

CRM & Customer Data Management

Twilio Announces the Global Availability of Branded RCS Messaging

Workforce Engagement Management

Alvaria Spins Out Its WEM Suite, Brings Back the Aspect Brand

CRM & Customer Data Management

Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack

Contact Center & Omnichannel​

Big CX News from Salesforce, NICE, Microsoft & Dubber

CRM & Customer Data Management

Salesforce Offers Enterprise Sales and Service Cloud Customers a Free Upgrade

Contact Center & Omnichannel​

Kore.ai Solutions Now Available in AWS Marketplace

Contact Center & Omnichannel​

NICE Is Part of a $578MN Megadeal to Transform the Southern Hemisphere’s Largest Contact Center

Contact Center & Omnichannel​

How a Wrap Up Bot Saved One Contact Center $17MN a Year

Contact Center & Omnichannel​

Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism

Contact Center & Omnichannel​

Salesforce Set to Boost Voice Capabilities with Tenyx Takeover

Customer Analytics & Intelligence

Dubber Assures Investors the Business Is Stable After Temporarily Ceasing Trading

CRM & Customer Data Management

Analysts React to Salesforce’s Acquisition of PredictSpring

CRM & Customer Data Management

Early Users React to the Genesys and Salesforce Unified CCaaS-CRM Solution

CRM & Customer Data Management

Klarna is All in on AI, Plans to Slash Workforce in Half

Contact Center & Omnichannel​

Big CX News from Zendesk, Cisco, Oracle & Five9

Contact Center & Omnichannel​

Microsoft Is Making Another Contact Center Play with Its Queues App for Teams