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CX TV
Salesforce Update – The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score
Contact Center & Omnichannel
Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure
Event News
Cavell Summit Europe Returns with a CX Twist
Customer Analytics & Intelligence
Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalization
Avaya’s 200 Seat Requirement: A New Opportunity for the Market?
Agentic AI Key to Strong NICE Quarter
Zoom Secures Its Largest-Ever Contact Center Deal
The Latest on Avaya Trimming Its Customer Base & Google’s Bot That Calls Customer Service for You
The Choice is Yours: Google & Salesforce Team up on AI Agents
Condor Chooses Talkdesk to Unify its Customer Experience
CRM & Customer Data Management
SAP Adds Preconfigured AI Agents to Its CX AI Toolkit
Five9 Taps Agentforce to Bring Industry-Specific AI Agents to CCaaS
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Genesys and Mitel Join Forces to Support Hybrid Contact Centers
Klaviyo Launches the “Only CRM Built for B2C”, Targets Customer Service Teams
