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Contact Center & Omnichannel
RingCentral Teases Native AI Assistants for RingCX, Unveils More Solutions
Five9 to Layoff ≈180 Employees, Aims to Drive “Shareholder Value”
Tony Blair Wants “AI Doctors” and Chatbots to Save the NHS
Event News
CX Today Launches the Inaugural CX Leaders Awards
Senior Figures Leave Webex Amidst Cisco’s Layoffs & Collaborations Squeeze
TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool
NICE CEO Pours Cold Water on Microsoft’s CCaaS Entrance & Expertise
Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds
CRM & Customer Data Management
Salesforce Embeds Tableau Pulse in Flagship CRM Platform
Big CX News from NICE, Zendesk, Meta & Five9
NICE Names Scott Russell as New CEO, Posts Strong Q2 Numbers
President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’
Zendesk Teams with Meta to Launch Customer Messaging App
Customer Analytics & Intelligence
Twilio Sued for Allegedly Collecting Customer Data Without Consent
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
Uncategorized
UK Government Proposes Double Compensation for Poor CX
