Latest News

CRM & Customer Data Management

The Big Salesforce-Workday Announcement: A Closer Look

CRM & Customer Data Management

“Never Rational!” Pegasystems Reacts as $2BN Appian Case Is Overturned

Contact Center & Omnichannel​

Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”

Customer Analytics & Intelligence

Kore.ai Announces a Conversational AI Platform for the Midmarket

Customer Analytics & Intelligence

30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts

CRM & Customer Data Management

Bird Unveils an AI-First CRM, Announces a 90 Percent Discount on Sinch, Twilio, & Zendesk

Customer Analytics & Intelligence

Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps

CRM & Customer Data Management

Salesforce Announces Its First Product Discovery Solution for Customer Service

CRM & Customer Data Management

ServiceNow President Desai Leaves After Hiring Policy Breach

CRM & Customer Data Management

Big CX News from NICE, Salesforce, Gamma & SAP

CRM & Customer Data Management

Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process

Contact Center & Omnichannel​

Update: Avaya Confirms Layoffs Will Impact 3% of Its Workforce

Contact Center & Omnichannel​

Gamma Rolls Up BrightCloud, Targets Enterprise CX Expansion

Contact Center & Omnichannel​

Vonage Boosts Voice Platform with AI-Powered SIP Capabilities

Contact Center & Omnichannel​

Rumors Circulate Over a NICE Takeover of Playvox

Contact Center & Omnichannel​

Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers