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Customer Engagement Platforms

Gartner Magic Quadrant for Digital Experience Services 2024: The Rundown

Customer Analytics & Intelligence

Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective

Customer Analytics & Intelligence

Kore.ai Announces AI for Process, Its Second Agentic AI Platform

Customer Analytics & Intelligence

LinkedIn Sued for Allegedly Using Customer Data to Train AI

CRM & Customer Data Management

Sridhar Vembu Steps Down as Zoho CEO, Shailesh Kumar Davey Takes His Place

CRM & Customer Data Management

ServiceNow Officially Enters the CRM Market

CRM & Customer Data Management

Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO

Contact Center & Omnichannel​

Microsoft to Shutdown Its Dynamics 365 Unified Service Desk (USD)

Contact Center & Omnichannel​

Big CX News from Microsoft, ServiceNow, Cisco, & Verint

Customer Analytics & Intelligence

Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies 

Customer Analytics & Intelligence

Cisco Outlines Its “Internet of Agents” Vision

Contact Center & Omnichannel​

AWS Offers a 60-Day Free Trial of Amazon Connect Contact Lens

CRM & Customer Data Management

Zendesk’s Infrastructure Is Being Exploited by Phishing & “Pig Butchering” Scams

Contact Center & Omnichannel​

Apple Bails on Auto-Summarizations: Should Contact Centers Too?

CX Trends

Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”

CRM & Customer Data Management

Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2024: The Rundown