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CRM & Customer Data Management
UK Teenager Accused of Hacking Twilio, LastPass, & Mailchimp Arrested
Uncategorized
Court Approves SAP’s $12.5BN Qualtrics Sale, Dismisses Stockholders’ Conflict Claims
SAP Scrapped 2,000 Jobs Last Quarter & Now Plans to Ramp Up Hiring
Contact Center & Omnichannel
AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition
Sinister or Revolutionary? A Japanese Supermarket Chain Is Using AI to Monitor Staff Smiles
Five9 Onboards Einstein AI, Achieves Landmark Salesforce Partner Status
Windows BSOD Issue Knocks Out Call Centers Worldwide
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
Sinch Announces Fresh AI Capabilities for its CPaaS Solution
Incoming Avaya CEO on Its Vision, “Secret Sauce”, & Microsoft’s CCaaS Entrance
RingCentral & Vodafone Combine to Launch Extended Business CCaaS Offering
Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”
SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket
Customer Analytics & Intelligence
Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground
The UK Government is Experimenting with GenAI Chatbots
Talkdesk Customer Patagonia Sued Over Its Use of Contact Center AI
