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Contact Center & Omnichannel
Microsoft Claims Customer Service Is “Broken”, Offers a Free Trial of Its Contact Center Platform
CRM & Customer Data Management
ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”
Workforce Engagement Management
Verint Confirms It Quietly Acquired Four AI Providers in 2024
Zoom Empowers Contact Center Agents with Dynamics Guides & Suggested Answers
Green CX: Why It Should Be on Your 2025 Agenda
Big CX News from Microsoft, Salesforce, HubSpot, & Avaya
The Avaya Layoffs Spread, Leaving Some Regions Thread Bare
Microsoft Beckons the Self-Learning Contact Center with Its Upcoming AI Agents
Salesforce Bids Farewell to Einstein Copilot, Now It’s Just Another Agent
Contact Center AI Is Triggering Customers. Here’s How to Course Correct
HCLTech Takes Over Nuance Enterprise Professional Services, Creates a Nuance Migration Factory
SAP & Microsoft Preview the Integration Between Joule and Copilot
Customer Engagement Platforms
10 CPaaS Providers to Watch Out for in 2025
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers
Talkdesk Launches AI Agents for Retail, Goes All In on Agentic AI
