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CX TV

AssemblyAI Introduces Its Next-Gen Speech AI Models & What Sets Them Apart (Big CX Update 2024)

CX TV

CallTower Shares Its Successes, Roadmap, and Industry Trends (Big CX Update 2024)

CX TV

G2 Winter Report for CCaaS 2024: Bright Pattern on Its Successes (Big CX Update 2024)

CX TV

Content Guru’s Agent Assist AI set for “Hockey Stick Growth” (Big CX Update 2024)

CX TV

ComputerTalk on Its Contact Center AI & Analytics Innovations (Big CX Update 2024)

Contact Center & Omnichannel​

Amazon Connect Boosted by Step-by-Step Guide Enhancement

Contact Center & Omnichannel​

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024

CRM & Customer Data Management

CRM for Customer Service: AI, Other Trends, & Providers

CRM & Customer Data Management

Big CX News from AWS, Snapchat, Sprinklr & IBM

CRM & Customer Data Management

Snapchat and Sprinklr Team Up to Help Brands Target Younger Customers

Customer Analytics & Intelligence

Target Announces “Transformative” GenAI Chatbot for Team Members

Contact Center & Omnichannel​

NICE Mpower: Is It Really the “Holy Grail” of CX?

Contact Center & Omnichannel​

IBM & Kyndryl Sued for Age Discrimination…Again

Contact Center & Omnichannel​

JD Sports Leverages Airship Enhancements to Elevate Mobile App CX

Contact Center & Omnichannel​

Zendesk Targets “Essential” AI Startups with Global VC Arm

Contact Center & Omnichannel​

Big CX News from Salesforce, Microsoft, BT & ServiceNow