Latest News

Latest News

SiriusXM In Hot Water for Its Contact Center's Subscription Cancellation Practices

Contact Center & Omnichannel​

SiriusXM In Hot Water for Its Contact Center’s Subscription Cancellation Practices

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from AWS, Verint, Kore.ai, & Twilio

Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations

Workforce Engagement Management

Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations

Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”

Customer Analytics & Intelligence

Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”

One hand in a boxing glove pulling tight the wrist wraps of the other hand. Bright light with a clean, minimal background.

CRM & Customer Data Management

Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”

Big CX News - The Latest on Microsoft's AI Agents, Afiniti's Bankruptcy, & Sprinklr's New CEO - CX Today News

CX TV

Big CX News – The Latest on Microsoft’s AI Agents, Afiniti’s Bankruptcy, & Sprinklr’s New CEO

Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift

Customer Analytics & Intelligence

Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift

Confessions of the Last Human Call Center Agent: How Machines Became More Human Than Humans

Contact Center & Omnichannel​

Confessions of the Last Human Call Center Agent: How Machines Became More Human Than Humans

AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements

Contact Center & Omnichannel​

AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements

Zeta Global is a leading choice for deploying customer data platforms (CDPs), offering an unmatched operating model that drives results. Its industry-leading Data Cloud enriches customer profiles with deep insights and provides seamless identity resolution, leveraging intelligence on over 240 million U.S. consumers. Zeta’s cutting-edge agentic workflow capabilities empower marketers to accomplish more with precision and speed, automating complex tasks for greater efficiency. Integrated activation across owned and paid media channels simplifies measurement and optimization, ensuring seamless execution and real impact. With Zeta, marketers can unlock the full potential of their CDP investment.

Contact Center & Omnichannel​

Voice Cloning Tech Is Breaking Customer Authentication Systems

Big CX News

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zoom, Twilio, & IBM

Talkdesk Unveils a CCaaS Solution Targeting SMBs

Contact Center & Omnichannel​

Talkdesk Unveils a CCaaS Solution Targeting SMBs

A female customer service representative working alongside a robot. They are both using laptops and wearing headsets.

Contact Center & Omnichannel​

Twilio Previews New AI Assistants for Customer-Facing Teams

Scorebuddy Charts a Strategic Course in the AI-Powered CX Landscape - CX Today News

Contact Center & Omnichannel​

Scorebuddy Charts a Strategic Course in the AI-Powered CX Landscape

Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence

CRM & Customer Data Management

Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence

Big CX Update

Cognigy “Revolutionizes” Customer Experience with AI (Big CX Update 2024)

Load More