Latest News

Workforce Engagement Management

Calabrio Brings WFM to the Microsoft Dynamics 365 Contact Center

Contact Center & Omnichannel​

Vonage Promises to Simplify the Agent Experience with an “Intelligent” Contact Center Workplace

Contact Center & Omnichannel​

Genesys Delivers AI-Powered Self-Service Capabilities to 34 Million Healthcare Customers

CRM & Customer Data Management

Salesforce Targets Insurance Sector with Latest AI Release

CX TV

Javaid Talks Roadmap, AXP Innovation & Zoom Relationship

Workforce Engagement Management

Dialpad Enters the WFM Space by Acquiring Surfboard, Bolsters Its C-Suite

CRM & Customer Data Management

Hacker Exposes Zendesk Security Flaw, Accesses Confidential Customer Info

CX TV

New Structure Helps Avaya Deliver on Enterprise CX Opportunity

CX TV

Avaya’s New CEO Outlines the Importance of AI for Next Growth Phase

Contact Center & Omnichannel​

Avaya Presents a Virtual Operations Manager for Contact Centers

Contact Center & Omnichannel​

Mitel Launches GenAI-Powered Speech Analytics Platform

CRM & Customer Data Management

‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor

Event News

Good News: CX Leaders Awards Application Deadline Extended to October 16

Contact Center & Omnichannel​

Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle

Contact Center & Omnichannel​

AWS Introduces the Salesforce Contact Center with Amazon Connect

Event News

Last Chance to Apply for the CX Leaders Awards!