Latest News

CRM & Customer Data Management

GoTo Adds AI to GoTo Connect CRM Integrations

Contact Center & Omnichannel​

NICE Revamps CXone Mpower, Delivers Automation Across the Entire CX Journey

CRM & Customer Data Management

The Latest BIG News from SAP, Dialpad, HubSpot, & Avaya

CRM & Customer Data Management

HubSpot Acquires Mindstream, Expands Its Media Network

CRM & Customer Data Management

SAP Introduces AI Agents That Collaborate Across Business Functions

Workforce Engagement Management

Calabrio Brings WFM to the Microsoft Dynamics 365 Contact Center

Contact Center & Omnichannel​

Vonage Promises to Simplify the Agent Experience with an “Intelligent” Contact Center Workplace

Contact Center & Omnichannel​

Genesys Delivers AI-Powered Self-Service Capabilities to 34 Million Healthcare Customers

CRM & Customer Data Management

Salesforce Targets Insurance Sector with Latest AI Release

CX TV

Javaid Talks Roadmap, AXP Innovation & Zoom Relationship

Workforce Engagement Management

Dialpad Enters the WFM Space by Acquiring Surfboard, Bolsters Its C-Suite

CRM & Customer Data Management

Hacker Exposes Zendesk Security Flaw, Accesses Confidential Customer Info

CX TV

New Structure Helps Avaya Deliver on Enterprise CX Opportunity

CX TV

Avaya’s New CEO Outlines the Importance of AI for Next Growth Phase

Contact Center & Omnichannel​

Avaya Presents a Virtual Operations Manager for Contact Centers

Contact Center & Omnichannel​

Mitel Launches GenAI-Powered Speech Analytics Platform