Latest News

Contact Center & Omnichannel​

Genesys Releases an Agent Copilot, Teases a Next-Gen Virtual Agent

Contact Center & Omnichannel​

Genesys Adds New Native Journey Management Capabilities to Its CCaaS Platform

Contact Center & Omnichannel​

Gartner Peer Insights “Voice of the Customer” for CCaaS 2024

Contact Center & Omnichannel​

Vonage Leverages Salesforce Einstein to Boost its Service Cloud Voice Solution

Contact Center & Omnichannel​

Avaya and LivePerson Partner to Provide a “Unified Omnichannel Suite”

Uncategorized

Microsoft: Copilot for Service Boosts Customer Satisfaction by 12 Percent

Contact Center & Omnichannel​

IBM and SAP Team Up to Launch Fresh GenAI and Cloud Capabilities

Contact Center & Omnichannel​

8×8 Enjoys CCaaS & CPaaS Growth, But UCaaS Is Proving a “Tough Market”

Contact Center & Omnichannel​

Big CX News from Avaya, Sprinklr, Genesys, and Google

CRM & Customer Data Management

Google Parent Alphabet Talks Acquisition Terms with HubSpot, Sources

Contact Center & Omnichannel​

ServiceNow Teases GenAI-Powered Customer Service Avatars

Contact Center & Omnichannel​

Avaya Acquires Edify, Continues Its Innovation Without Disruption Story

Contact Center & Omnichannel​

1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte

Contact Center & Omnichannel​

RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform

Customer Analytics & Intelligence

Twilio Races Toward Profitability, But Revenue Growth Is a Concern

Event News

Avaya ENGAGE 2024: Shaping the Future of Customer Experience and Communication