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AI & Automation in CX
Nvidia’s Earnings Prove Agentic AI Is Now An EX And CX Weapon
Marketing & Sales Technology
69% of Buyers Rely on Reps to Validate AI – The Paradoxical State of Sales Technology
Is AI Breaking Down the Walls Between CC and UC? 8×8 Thinks So
Salesforce Expands London AI Campus as Agentforce Adoption Moves “Beyond Pilots”
Community & Social Engagement
Brand Awareness Is Overrated, Sprinklr Social Index Finds
Did Microsoft Just Turn WFM Into the Contact Center’s AI Budget Desk?
Qualtrics Closes $6.75BN Press Ganey Forsta Acquisition to Expand AI-Powered XM in Healthcare and Beyond
Zendesk Declares the Chatbot Era Dead, Unveils Autonomous Service Workforce
CRM & Customer Data Management
Salesforce and IBM Build Unified Customer Journey Platform for AusNet
Security, Privacy & Compliance
Dutch Parliament to Debate Cybersecurity as Regulator Warns Business Defenses Are “Too Low”
Big CX News from Vonage, Claude, Fin (Intercom) & Cisco
Contact Center & Omnichannel
AWS and TTEC Collaborate to Accelerate AI-Powered Contact Center Modernization
ServiceNow’s Knowledge 26 Warning: Govern AI Agents Or Watch Them Break Things
Vendors Race to Reinvent Cyber Defense for the Agentic AI Era
Cisco Cuts 4,000 Jobs – But is Webex Contact Center Safe?
Anthropic Targets SMB AI Adoption Gap with Claude for Small Business
