Latest News

CRM & Customer Data Management

Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce

Customer Analytics & Intelligence

Vonage and SAP Co-Create ‘Next-Gen’ Enterprise Apps

CRM & Customer Data Management

SugarCRM Appoints New CEO to ‘Innovate and Grow’

Contact Center & Omnichannel​

ServiceNow Launches Xanadu to ‘Supercharge’ Productivity

CRM & Customer Data Management

Salesforce CEO Reveals its ‘Next Big Transformation’

Event News

Announcing the Categories for the CX Leaders Awards: Celebrating Pioneering Talent in Customer Experience

Customer Analytics & Intelligence

Avaya Launches Experience Platform Public Cloud in India

Customer Analytics & Intelligence

Dubber Appoints New CEO Following Financial Scandal

CRM & Customer Data Management

Twilio Announces the Global Availability of Branded RCS Messaging

Workforce Engagement Management

Alvaria Spins Out Its WEM Suite, Brings Back the Aspect Brand

CRM & Customer Data Management

Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack

Contact Center & Omnichannel​

Big CX News from Salesforce, NICE, Microsoft & Dubber

CRM & Customer Data Management

Salesforce Offers Enterprise Sales and Service Cloud Customers a Free Upgrade

Contact Center & Omnichannel​

Kore.ai Solutions Now Available in AWS Marketplace

Contact Center & Omnichannel​

NICE Is Part of a $578MN Megadeal to Transform the Southern Hemisphere’s Largest Contact Center

Contact Center & Omnichannel​

How a Wrap Up Bot Saved One Contact Center $17MN a Year