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Contact Center & Omnichannel
NICE Unleashes Enlighten Copilot 2.0, with Several New Capabilities
Customer Analytics & Intelligence
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
Cisco Releases a New CCaaS Package, Claims Contact Center Momentum
NICE Gives Its Enlighten AI Suite a Memory, Aims to Power More Personalized Experiences
Five9 Introduces the “First” Click-and-Customize GenAI Studio for Contact Centers
AWS Launches New Self-Service Tool for Live Chat, Releases More Innovations for Amazon Connect
Talkdesk Announces an “Industry-First” GenAI Suite for On-Premise Contact Centers
RingCentral MVP Rebrands as Employee Experience Platform ‘RingEX’
Zoom Reveals New Contact Center Agent & Supervisor Innovations at Enterprise Connect
Scottish Power, Ovo, British Gas Customer Service Maligned in Damning New Survey
CRM & Customer Data Management
Big CX News from Twilio, Cisco, Verint, and HMRC
Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings
Genesys and Salesforce Start to Onboard Customers for Their Joint CX Platform
Talkdesk is Helping Bring Water to the Desert
Event News
Call & Contact Center Expo USA 2024: Claim Your Free Ticket!
Microsoft to Release New Contact Center Forecasting, Omnichannel, and Routing Capabilities
