Latest News

Workforce Engagement Management

Zendesk Enters the Workforce Engagement Market with a Deep Offering

Contact Center & Omnichannel​

Verint Secures Eight-Figure Contract with Major Retailer

Contact Center & Omnichannel​

AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head

Contact Center & Omnichannel​

Twilio Co-Founder Acquires The Onion

Workforce Engagement Management

Alvaria Builds a Workforce Engagement Management Innovation Lab

CRM & Customer Data Management

Pegasystems Resolves Shareholder Suit for $35MN, Shares Update on $2BN Appian Case

CRM & Customer Data Management

The Salesforce Einstein Copilot Is Now Generally Available

CRM & Customer Data Management

Big CX News from Salesforce, HubSpot, SAP, & Medallia

Customer Analytics & Intelligence

Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations

Big CX Update

Medallia Confirms CEO Joe Tyrrell Has Stepped Down

Workforce Engagement Management

Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers

CRM & Customer Data Management

Oracle Brings More AI Capabilities to Service & Sales Teams

Workforce Engagement Management

The Net Promoter Score 2.0? evaluagent Releases an Expected NPS Score

CRM & Customer Data Management

HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global

CRM & Customer Data Management

HubSpot Declares “Customer Experience Is Broken”, Unveils the “All-New” Service Hub to Fix It

Workforce Engagement Management

Verint Showcases Its Team of Bots That Automate Contact Center Quality Management