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Contact Center & Omnichannel
Enghouse Acquires Mediasite from Sonic Foundry
Sabio Rescues Major Healthcare Company from Ransomware Attack
The Latest BIG News from AWS, Verint, Salesforce, & NICE
Verint Secures a Huge $49MN Healthcare Customer Win
AWS Makes Proficiency-Based Routing for Contact Centers Possible
Customer Analytics & Intelligence
Salesforce’s Latest Innovation Turns Unstructured Data Into Actionable Intelligence
NICE to Build a “Conversational AI Powerhouse” as LiveVox Acquisition Closes
NICE Announces New Enlighten AI Innovations, WEM Advancements, & More
Cisco to Acquire Networking and Security Startup Isovalent
Twilio Turns to Qatalyst Partners to Defend Against Activist Investors
Aircall Announces CEO Change to Kickstart a “New Chapter”
CRM & Customer Data Management
Salesforce to Snap Up Spiff, the Incentive Compensation Management Platform Provider
Salesforce Adds Apple Messages and Augmented Reality to Its Portfolio
The Latest BIG News from RingCentral, Salesforce, Genesys, & Gartner
Salesforce Releases New ‘Unlimited Edition+’ Bundles
Genesys Celebrates Several New CCaaS Milestones
