Latest Debate News

AI & Automation in CX

ServiceNow’s Knowledge 26 Warning: Govern AI Agents Or Watch Them Break Things

Security, Privacy & Compliance

AI Is Breaking Contact Center Security—Are You Ready?

Contact Center & Omnichannel​

NiCE’s $670M HMRC Megadeal – Is Enterprise CCaaS Now a Two-Horse Race?

Service Management & Connectivity

Vonage’s 36-Hour SMS Outage Exposes a Single Point of Failure

Contact Center & Omnichannel​

What NiCE’s $670M HMRC Deal Really Tells Us About Enterprise CCaaS

AI & Automation in CX

Will AI Replace Your WEM Platform? ServiceNow’s President Says No

AI & Automation in CX

Your AI Agents Are Ready. Your Enterprise Probably Isn’t

AI & Automation in CX

Why Most Enterprise Support Stacks Aren’t Ready for AI Agents

AI & Automation in CX

ServiceNow’s Heath Ramsey: The Gap in Agentic AI Is Governance

AI & Automation in CX

Is Agentforce Contact Center the Fix for CX Fragmentation, or a New Risk Layer?

AI & Automation in CX

Who Is Accountable When Public Sector AI Goes Wrong?

Service Management & Connectivity

Roundtable: Your Contact Center Could Be One Outage Away from Disaster – And You Probably Don’t Know It

Contact Center & Omnichannel​

Genesys Brings Voice to WhatsApp to Fix Channel-Switching

AI & Automation in CX

Shadow AI Is the New Shadow IT – And Boards Are Already Behind

AI & Automation in CX

HubSpot Prepares to Hand the CRM Keys to AI Agents

Marketing & Sales Technology

Your Martech Stack Isn’t Driving Growth – It’s Hiding Why Pipeline Quality Is Declining