Latest Debate News

Contact Center & Omnichannel​

AWS re:Invent 2024: 5 Top Takeaways for Customer Experience Eggheads

CRM & Customer Data Management

HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities

Contact Center & Omnichannel​

Meet SequenceShift, the Unsung Hero Helping Amazon Connect Users Protect Their Customer Data

Customer Analytics & Intelligence

Developing a Successful VoC Strategy: 3 Lessons from Belron

Contact Center & Omnichannel​

Twilio Previews New AI Assistants for Customer-Facing Teams

CX TV

The Great Contact Center Debate: Cloud vs. On-Premises

Contact Center & Omnichannel​

8×8 Reveals New Branding & Reinvigorated CX Focus

Event News

The Five9 CX Summit 2024: 3 Top Takeaways

Contact Center & Omnichannel​

The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk

Customer Analytics & Intelligence

The Forrester Wave for Customer Feedback Management 2024: Top Takeaways

CRM & Customer Data Management

Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate

Contact Center & Omnichannel​

How to Measure the Impact of Your Contact Center AI Investments

Contact Center & Omnichannel​

The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk

Contact Center & Omnichannel​

Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market

CRM & Customer Data Management

Zoho CEO on Freshworks’ Layoffs: “This Is Naked Greed, Nothing Less”

Contact Center & Omnichannel​

Uncorking the Secrets Behind Jackson Family Wine’s Digital CX Transformation