Latest Debate News

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CRM & Customer Data Management

Zendesk Continues to Experiment with New Pricing Strategies

Big CX News: Zendesk, Qualtrics, 8x8 & Sprinklr

Contact Center & Omnichannel​

The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify

Essential Technologies Shaping the Future of Contact Centers

Contact Center & Omnichannel​

Essential Technologies Shaping the Future of Contact Centers

Bankruptcy Chapter 15

Contact Center & Omnichannel​

Afiniti Files for Bankruptcy, A Warning to the AI CX Industry

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Contact Center & Omnichannel​

Sprinklr Appoints Rory Read as CEO, Scraps Its Co-CEO Strategy

Excited call centre agents, fist bump and celebrating deal, promotion and sale from above in office. Motivated, happy and successful telemarketing colleagues or customer support operators cheering

Contact Center & Omnichannel​

8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal

Biden's

Contact Center & Omnichannel​

Biden’s “Time Is Money” Initiative: What Does It Mean for the CX Industry?

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CRM & Customer Data Management

HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ

puzzel-acquires-capturi

Customer Analytics & Intelligence

Puzzel Agrees to Acquire AI Insights Specialist Capturi

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Contact Center & Omnichannel​

Forrester Report Predicts GenAI Will “Displace 100,000” Agents

Avaya at Gitex 2024 – Key Takeaways

Event News

Avaya at Gitex 2024: Key Takeaways

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Contact Center & Omnichannel​

InMoment Targets Customer Feedback with new AI Active Listening Agents

Optimizing Your AI Agents for CX Success

Contact Center & Omnichannel​

Optimizing Your AI Agents for CX Success

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Contact Center & Omnichannel​

Genesys Is Going Public, Is AI the Key?

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Contact Center & Omnichannel​

Talkdesk Goes All in on AI Agents, Promises “Autonomous, Hyper-Personalized” CX

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CRM & Customer Data Management

Salesforce CEO Keeps Taking Potshots at Microsoft Copilot: Why?

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