Latest Explain News

Contact Center & Omnichannel​

How Secondary Ticket Platforms Are Rebuilding Customer Trust in 2026

Security, Privacy & Compliance

Supply Chain Cyber Attacks Surge as EU Breach Exposes Weaknesses

Community & Social Engagement

Are You Building Customer Communities on Borrowed Platforms?

Marketing & Sales Technology

Why Martech Stacks Fail to Prove Revenue Impact at Scale

AI & Automation in CX

AI Slop Is a Customer Experience Problem – Is Multimodal the Cure

AI & Automation in CX

Real-Time CX Moves Off Dashboards And Onto The Retail Front Line

CRM & Customer Data Management

Salesforce Aims to Redefine CRM Access with Headless 360

Contact Center & Omnichannel​

How AI in the Contact Center is Powering Real-Time Insights, Smarter Agents & Better ROI

Marketing & Sales Technology

Are Sales Enablement Tools Driving Revenue or Adding Noise?

Customer Engagement & Journey Orchestration

The AI Fix for Vanishing Customer Journeys

Contact Center & Omnichannel​

GenAI Is Growing at 34% CAGR — and It’s Exposing the Contact Center’s Biggest Weakness

Community & Social Engagement

After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI

AI & Automation in CX

Is AI Customer Service Improving CX – or Driving Customers Away?

CRM & Customer Data Management

What Is the Real Role of CRM in Modern CX Architecture?

AI & Automation in CX

The 2026 Compliance Survival Guide: Demystifying the EU AI Act

Workforce Engagement Management

Verint’s Quiet Pivot: How AI Is Reshaping Its Core Business