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Event News
Workday Rising 2025: The Top 5 Announcements
Contact Center & Omnichannel
From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas
CRM & Customer Data Management
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Customer Analytics & Intelligence
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
Rethinking Voice in the Modern CX Stack
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
From Threat to Teammate: How AI is Winning Agent Trust
Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities
