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CRM & Customer Data Management
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Contact Center & Omnichannel
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
Amazon Starts Offering Customer Service in Sign Language
Customer Analytics & Intelligence
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities
Why Legacy CCaaS Pricing Is Broken and What’s Next
Krisp Asks Court to Toss Sanas Claims, Launches Countersuit
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
Workforce Engagement Management
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
Customer Engagement Platforms
5 Initiatives to Improve Digital Customer Experiences from Molton Brown
Microsoft Completes a Big Move to Converge CCaaS and UCaaS
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
