Latest Update News

AI & Automation in CX

ServiceNow’s Knowledge 26 Warning: Govern AI Agents Or Watch Them Break Things

AI & Automation in CX

Vendors Race to Reinvent Cyber Defense for the Agentic AI Era

Contact Center & Omnichannel​

Cisco Cuts 4,000 Jobs – But is Webex Contact Center Safe?

AI & Automation in CX

Anthropic Targets SMB AI Adoption Gap with Claude for Small Business

AI & Automation in CX

OpenAI Launches Enterprise Deployment Unit as AI Vendor Race Shifts Toward Services

AI & Automation in CX

Intercom Rebrands to Fin as AI Agent Becomes the Core Business

AI & Automation in CX

LinkedIn Is Becoming the Go-To Growth Platform for AI-Driven SMBs

AI & Automation in CX

SAP Shifts CX Strategy Toward Orchestrated, Outcome‑Driven AI Systems

Marketing & Sales Technology

5 Findings From 6sense’s BDR Report That Every Sales Leader Should See

AI & Automation in CX

HubSpot’s Customer Agent Hits 70% Resolution Rate in 12 Months

Customer Analytics & Intelligence

The Customer Analytics & Intelligence Adoption Gap: Why ‘AI QA’ Looks Strong in Reports but Weak on the Floor

Service Management & Connectivity

Coinbase Customers Left Hot Under the Collar After AWS Cloud Data Center Overheats, Disrupting Service

AI & Automation in CX

“Customers Are Willing To Pay for AI if It’s Good AI,” Says RingCentral

AI & Automation in CX

Intercom Wants to End the Support-to-Sales Handoff Problem

AI & Automation in CX

ServiceNow’s Heath Ramsey: The Gap in Agentic AI Is Governance

AI & Automation in CX

Big CX News from ServiceNow, Five9, Twilio & Microsoft