Latest Update News

Security, Privacy & Compliance

SAP and Uptycs Launch Hybrid AI Security Model for Enterprise

CRM & Customer Data Management

Accenture to Acquire Ookla to Bring Network Data Deeper Into Enterprise CX

Contact Center & Omnichannel​

What Verint’s Mass Layoffs Mean for Your CX Tech Stack

CRM & Customer Data Management

Formula 1 and Salesforce Expand AI Partnership to Strengthen Digital Fan Engagement

Contact Center & Omnichannel​

Capita and Snowflake Target Real-Time CX Intelligence for Contact Centers

Security, Privacy & Compliance

Four Data Broker Breaches Cost U.S. Consumers $20BN Over a Decade, Congress Finds

Contact Center & Omnichannel​

How AI Turns Your Existing Contact Center Team into a Revenue Engine

CRM & Customer Data Management

Google Cloud and Nokia Simplify Mobile Network Access for Developers

AI & Automation in CX

Huawei’s New AICC Voice Agents Target The Metric That Matters: Resolution

CRM & Customer Data Management

Salesforce Launches Agentforce for Communications to Target Telecom Efficiency and Customer Retention

Marketing & Sales Technology

No Plug-Ins, No Hassle: Payments Go Native in Zendesk

Security, Privacy & Compliance

Consent Is Breaking Across the Customer Journey: The Hidden Compliance Debt in Omnichannel CX

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

AI & Automation in CX

CX Dominates G2’s Agentic AI List, Makes up 6 of Top 10

AI & Automation in CX

Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses

AI & Automation in CX

ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents