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CRM & Customer Data Management
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Customer Engagement Platforms
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
Event News
CX Awards Deadline is Fast Approaching – May 23rd
Customer Analytics & Intelligence
The Top Digital Experience Platform (DXP) Providers in 2025
Contact Center & Omnichannel
Big CX News from Salesforce, Zoho, NICE, & Dialpad
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
Zoom and ServiceNow Deliver the Deepest CCaaS-CRM Integration Yet
Why Agentic AI Isn’t Always the Answer
Big CX Update
PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise
AWS and NICE Partner to Pull Contact Centers Into the Broader Enterprise
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Zoho Zia Agents: What Are They, and What Can They Do?
ServiceNow Knowledge 2025: 5 Top Takeaways
