Latest Update News

CRM & Customer Data Management

The Latest BIG News from Salesforce, OpenAI, NICE, & Five9

Contact Center & Omnichannel​

Five9 Opens Up on Its Layoffs, Impacting “Most” Departments

Big CX Update

The Latest on Another Big Call Center Lawsuit, Microsoft Teams’ New Contact Center Integration Model

CRM & Customer Data Management

eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines

Contact Center & Omnichannel​

Five9 and Salesforce Announce a Unified CCaaS-CRM Offering

CRM & Customer Data Management

HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget

Contact Center & Omnichannel​

The New Microsoft Teams Unify Contact Center Integration Model: An Analysis

CRM & Customer Data Management

OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership

CRM & Customer Data Management

The Big Cisco-ServiceNow Partnership: A Closer Look

CRM & Customer Data Management

Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles

Contact Center & Omnichannel​

NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations

Contact Center & Omnichannel​

AWS Supports RAINN in Expanding Its On-Demand Crisis Hotlines

Event News

CX Awards 2025: 5 Reasons to Get Involved

Big CX Update

AI, Expansion, and Excellence: Diabolocom’s Global Growth Story

Contact Center & Omnichannel​

The Latest BIG News from Microsoft, ServiceNow, Avaya, & Talkdesk

Customer Analytics & Intelligence

Twilio Debuts an MCP Server to Change How Businesses Utilize AI Agents