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Event News
The CX Awards 2025 Finalists
CRM
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
Contact Center
An Analyst’s Take on the Forrester Wave for Contact Center as a Service (CCaaS) 2025
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
CX TV
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Gartner Exposes the Pressure on Customer Service Leaders to Deploy “Limitless Automation”
Big CX News from Cisco, Microsoft, Salesforce, & Verint
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
Big CX Update: Cyara
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
